Customer Information

(Article 13 of the DP Law - General Data Protection Regulation - No. 679 of 27 April 2016 and Legislative Decree no. 196/2003 and subsequent amendments and additions)

The company DarwinPet S.r.l.s. Thank you for your preference and invites you to read this statement, as it contains important information on the protection of your personal data.

Personal data and forms of treatment

For "personal data" we consider any information concerning an identified or identifiable natural person ("Concerned").

By "processing personal data" we mean any operation or set of operations, performed with or without the aid of automated processes and applied to personal data or sets of personal data, such as collection, registration, organization, structuring, the conservation, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of making available, comparison or interconnection, limitation, deletion or destruction.

Object of the treatment

Your personal identification data (for example: name, surname, date and place of birth, residential address, social security number, VAT number, telephone numbers, e-mail addresses, bank details, chambers of commerce), collected directly or indirectly from our employees and / or collaborators, through agents and representatives on the occasion of offers, order confirmations, transmission and reception of data in general, on the occasion of commercial and / or working relationships or with third parties, during on-site technical intervention sessions and / or remotely (exclusively in the case of purchase of our dedicated software), will be processed by the Owner in compliance with current legislation.

General principles of treatment

The personal data you provide us will be processed exclusively for the purposes and with the methods permitted by law (principle of lawfulness), in compliance with ethical and moral values ​​(principle of correctness) allowing you to access, at any time, information and communications relating to their processing (transparency principle). In addition, the data will be processed only for the purposes listed in this statement (purpose limitation) and ensuring adequate security and confidentiality (integrity and confidentiality); they will be adequate, relevant and limited to what is necessary with respect to the aforementioned purposes (data minimization), exact and if necessary updated (accuracy) and kept for a period of time not exceeding the aforementioned purposes (limitation of conservation).

Method of treatment

We also inform you that the Data Controller uses analogical (paper) and digital (computerized and telematic) tools, and adopts all the technical and organizational measures necessary to guarantee the security, integrity and protection of personal data that you wish to communicate to us. .

Data controller

The data controller of your personal data is the company "DarwinPet S.r.l.s.", current in Velletri (RM), Via Catalini 93, P.I. 14297961006 - Tel. 06 96 195 225 - e-mail address:

Purpose of the treatment

Your personal data will be processed for:

fulfill contractual and pre-contractual obligations (merely by way of non-exhaustive example: preparation of estimates, online orders and points of sale, purchases, payments, returns, settlement of disputes, complaints, invoicing, reporting, etc.);

fulfill the legal obligations or an order of the Authority (merely by way of example: to prevent money laundering and the purposes of terrorism, to respond to any requests from the judicial authorities, etc.);

exercise the rights of the Owner, including in court (by way of example only and not exhaustive: protection of the interests of the owner, recovery of claims, assessment of rights and obligations, etc.);

to pursue our legitimate interest (merely by way of example and not exhaustively: transaction testing, IT system management, including shared platforms, business continuity and IT system security)

sending newsletters, promotional campaigns, product offers, invitations to events and events of their own and / or third parties, market research, communications and commercial information in general;

the sending, by our business partners, of newsletters, promotional campaigns, product offers, invitations to events and events, market research, communications and commercial information in general

analyze your preferences, habits and consumption choices in order to send you personalized communications and commercial proposals as well as to carry out general analyzes for purposes of strategic commercial orientation.

Consent performance

We inform you that for all the processing purposes referred to in lett. a), b), c), d) and e) of the above article, no explicit consent is required. Failure to provide your personal data would make it impossible to proceed with the performance of contractual obligations. With regard to the hypotheses referred to in lett. f), g), h) and i) on the contrary, you are free to refuse consent to the processing of your personal data for the purposes indicated, bearing in mind that, in case of refusal, you will not be sent newsletters, communications about the campaigns promotions, events and events.

Access to data and communication to third parties

Your data will be accessible for the purposes mentioned above, employees and collaborators of the data controller, as managers and Trustees, in their respective functions and in accordance with the instructions that they have received from the data controller treatment, exclusively for the purposes indicated in this statement and in compliance with current legislation. They could also be made available to professionals and third parties (for example: commercial agents, banks, professional firms, consultants, insurance companies for the provision of insurance services, companies, technicians and professionals for maintenance, updating and management of software, etc.), which perform outsourcing activities on behalf of the Data Controller, in their capacity as external data processors, always in accordance with the purposes of the processing itself.

Personal data may be disclosed to commercial partners for marketing purposes, if you have consented to this effect.

The list of data processors, is available at the headquarters of the Data Controller.

Data retention period

Your data will always be processed for the time necessary to fulfill the purposes for which they were collected. Specifically, for the purposes referred to in art. 7 lett. a), b), c), d) and e) your data will be kept for the time allowed by Italian law (Article 2946 c.c. and s.s.). For the purposes referred to in art. 7 lett. f), g) and h), your personal data will be processed until the revocation of your consent, or for twenty-four months from the date of termination of the customer relationship with the data controller (for example from your last purchase of products and / or services). With reference to the data pursuant to art. 7 lett. i), your personal data will be processed until the revocation of the consent, or for twelve months from the date of termination of the customer relationship with the Data Controller. They are always subject to the cases where the data may prove necessary for the establishment, exercise or defense of the rights of the owner, even in court, which could justify extending up to achieve the purpose.

Indication of personal data of third parties

We inform you that any transfer of personal data to third parties, is the processing of personal data for which you ask of independent data processing and, therefore, you assume all the obligations and responsibilities provided by GDPR 679/2016 and by Legislative Decree 196/2003. In this regard, you guarantee the company "DarwinPet S.r.l.s" and all the companies belonging to it, that you have acquired the data provided in full compliance with the current national and EU laws. Therefore, confer the largest indemnity against the company "DarwinPet S.r.l.s" and the companies that compose it, with respect to any objection, claim, request for compensation for damage from treatment, etc. that it should reach the company "DarwinPet S.r.l.s" or to one or more companies, from any third party, due to the provision of the data indicated by you in violation of the rules on the protection of applicable personal data. 

Rights of the interested party

We inform you that you have the right to:

access your personal data, in order to know and obtain communications relating to the methods and purposes of the processing of the same;

request the updating, integration and / or correction of your data;

delete your data: When no longer needed, though beyond the scope of the purposes for which they were collected or processed, if you decide to revoke the previous consent given and there is another legitimate reason to continue the treatment if it is necessary to fulfill to an obligation under a law of a European Union State;

request the limitation of the treatment that concerns you, in the cases of: I) dispute on the accuracy of personal data, for the period necessary to perform the verification; II) in case of unlawful processing and opposition to cancellation, with simultaneous request for limitation; III) if the Data Controller no longer needs the data, but the data are necessary for the interested party to exercise or defend a right; IV) pending opposition to the processing and verification of the existence of the possible prevalence of the legitimate reasons of the Data Controller with respect to those of the interested party;

oppose the processing of your data for reasons of legitimate interest, for marketing purposes or for historical, scientific and statistical treatments

withdraw the consent, where foreseen, keeping in mind that the aforementioned revocation does not affect the lawfulness of the treatment based on the consent given before it;

propose a complaint to the Supervisory Authority (Guarantor for the protection of personal data), following the procedures and indications published on the official website of the Authority

How to exercise right

The exercise of your rights can be done by sending a request by registered mail to the address of the data controller, or by e-mail to be sent to